Ddhelp error, what is causing it?

[blacknight]

Hello, my pc is crashing when i start to play a game. whe nit crashes to the desk top ther is and error message that says:
Ddhelp has caused an error in KERNEL32.DDL.

can some one tell me what is wrong, i have never had this problem before and the game has never give me any trouble



PLEASE REPLY...........

[jadison]

1st of all, Welcome to XtremePcCentral blacknight!

Now, what version of Windows are you running?
2nd, what game are you attempting to play when you receive this error?
3rd, what is the EXACT error message, word for word, that you receive? Is it a BSOD?

I need to know the above atleast, so I can help you out.

[jadison]

Actually, I've found what may be the problem:

Error Message: DDHELP Caused an Invalid Page Fault in Module KERNEL32.DLL (Q303174) (http://support.microsoft.com/default.aspx?scid=kb;en-us;Q303174)

The information in this article applies to:

- Microsoft Windows 98 Second Edition
- Microsoft Windows 98
- Microsoft Windows 95

SYMPTOMS

When you attempt to play an MPEG file with any movie player, you may receive an error message similar to the following:

DDHELP caused an invalid page fault in module KERNEL32.DLL

CAUSE

This behavior can occur if your DirectX video driver is damaged or incorrectly installed.

RESOLUTION

To resolve this issue, follow these steps:

(1) Download the current version of DirectX.

(2) Right-click the desktop, and then click Properties .

(3) Click the Settings tab, and then click Change Display Type or Advanced Properties . Note the name of your display driver.

(4) Click Change in the Adapter Type section, and then click Show All Devices .

(5) In the Manufacturers box, click Standard Display Types .

(6) In the Models box, click Standard Display Adapter (VGA) , click OK , and then click Close .

(7) Click OK twice.

(8) Click Yes if you are prompted to restart your computer.

(9) Reinstall DirectX.

MORE INFORMATION

To obtain and download the most current version of DirectX, browse to the following Microsoft Web site:
http://www.microsoft.com/directx

For additional information about troubleshooting DirectX , click the article number below to view the article in the Microsoft Knowledge Base:
Q178098 (http://support.microsoft.com/default.aspx?scid=kb;en-us;Q178098) How to Troubleshoot DirectX Video Problems
Let me know if this helps! :)

[blacknight]

Thanks for the reply, Im running windows me and the game is Operation flashpoint and this is the exact message from the fault log
Date 04/08/2002 Time 23:53
DDHELP caused an invalid page fault in
module KERNEL32.DLL at 0177:bff6bb07.
Registers:
EAX=00000000 CS=0177 EIP=bff6bb07 EFLGS=00000246
EBX=fffac93d SS=017f ESP=0095febc EBP=0095fedc
ECX=00000000 DS=017f ESI=aa41842c FS=446f
EDX=beaf5180 ES=017f EDI=00000000 GS=0000
Bytes at CS:EIP:
ff 76 04 e8 8a 87 ff ff 5e c2 04 00 56 8b 74 24
Stack dump:
aa41838c beb315f9 aa41842c aa415514 aa44f0a0 aa4156a4 aa41842c 00000000 0095ff08 beb1e951 00000008 beb15fa5 00000000 00000000 00000000 aa44f05c

i reinstalled direct x 8.1, restored my pc 3 days back, running a scan disk and it is still doing it, i have no idea what could be cause. do you think i need to reinstall the game and if i do need to reinstall it is there a way i can save or back up the folders in the game because if i reinstall it. i will lose alot of information that it would take me weeks to get back in there .i write xml and sqm,sqs scripts and i write alot of description.exe files for the game and thaty stuff is not easy to write .

[Mntsnow]

Have you run a SFC? (system file checker) and replaced any corrupt or missing system files yet?

You do this from the run line. just type sfc and hit the run button