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View Full Version : [Yahoo] -- New Support-Center Tool Detects Emotion In Voice Of Disgruntled Callers (TechWeb)

ArticleBot
03-26-2005, 5:59 AM
TechWeb - Software automatically alerts supervisors when customers voice frustration about company's goods and services.

http://us.rd.yahoo.com/dailynews/rss/tech/*http://news.yahoo.com/news?tmpl=story&u=/cmp/20050326/tc_cmp/159906176