Mntsnow
09-14-2004, 7:29 AM
ST GEORGE Bank is on the verge of completing the roll-out of its Spider teller platform, a key part of its ambitions to use customer relationship management to target wealthy customers with products and services.
The 3500-seat roll-out comes as the bank goes to tender for an upgraded CRM system that will give tellers a dashboard-like view of each customer's financial position.
Spider is a Java-based teller system that will replace the bank's ageing B20 and Line 1 green-screen terminals in a deployment to be completed by the middle of next month. Read more at Austrialian IT (http://australianit.news.com.au/articles/0,7204,10756699%5E15316%5E%5Enbv%5E15306,00.html)
The 3500-seat roll-out comes as the bank goes to tender for an upgraded CRM system that will give tellers a dashboard-like view of each customer's financial position.
Spider is a Java-based teller system that will replace the bank's ageing B20 and Line 1 green-screen terminals in a deployment to be completed by the middle of next month. Read more at Austrialian IT (http://australianit.news.com.au/articles/0,7204,10756699%5E15316%5E%5Enbv%5E15306,00.html)